These Terms and Conditions (the “Terms”) govern your use of the CatchyMinds website at catchyminds.in and the CatchyMinds Companion, the AI chat assistant on the website. Please read them carefully. By using the website or the Companion you agree to these Terms. If you do not agree, please do not use them.
1. About us
The website and the Companion are operated by CatchyMinds (“CatchyMinds”, “we”, “us” or “our”), a counselling, special education and therapy centre founded in June 2020, located at Gunrock Enclave, Mira Home 2, near Ved Vihar, beside Haya School, Jupiter Colony, Secunderabad, Telangana 500015, India. References to “you” mean the person using the website or the Companion, and where a parent or guardian uses them on behalf of a child, include that parent or guardian.
2. Who may use the website
The website is open to everyone. Our services are for children, students, adults and families, so:
- If you are under 18, please use the website and the Companion with the knowledge of a parent or guardian, and ask a parent or guardian to book sessions for you.
- If you are a parent or guardian, you are responsible for your child’s use of the website and for any information you share about your child.
- You must give accurate information when you contact us or book a session.
3. Our services
The website describes the services CatchyMinds offers, including special education and learning support (including for autism, Down syndrome, ADHD and learning difficulties), counselling, speech, behavioural and occupational therapy, homeschooling and open schooling support, Skill Swap and life-skills workshops, and distance learning.
The website gives general information only. The details of any service you take up, such as fees, schedules, session format, cancellation and rescheduling, are agreed with you directly when you book. We may change, add or withdraw services and their descriptions at any time.
4. Booking a session
- The booking form on the website prepares a WhatsApp message to CatchyMinds. Nothing is sent until you choose to send that message in WhatsApp.
- A booking is only confirmed once CatchyMinds replies to you and confirms the date, time and details.
- We may decline, reschedule or cancel a booking request, for example if a service is not suitable or no slot is available. We will let you know if we do.
- WhatsApp is a service run by a third party. Your use of it is governed by WhatsApp’s own terms.
5. The CatchyMinds Companion (AI chat assistant)
5.1 What the Companion is
The Companion is a computer program that uses an artificial intelligence (AI) language model running on our own server to reply to your messages. It is designed to listen, offer general wellbeing information and simple coping ideas, and tell you about CatchyMinds services. Its replies are generated automatically and are not written or checked by a person.
5.2 What the Companion is not
The Companion is not a human and is not a psychologist, counsellor, doctor, therapist or other professional. It does not diagnose any condition, recommend or change medication, or provide therapy or treatment. Using it does not create a counsellor–client, therapist–client or doctor–patient relationship with CatchyMinds.
5.3 Accuracy
AI can make mistakes. The Companion’s replies may be incomplete, inaccurate, out of date or not right for your situation. Use your own judgement and do not rely on the Companion for decisions about your health, safety, education or legal matters. For advice about your situation, book a session with a qualified member of our team or consult another qualified professional.
5.4 Safety and redirection
If you mention a crisis or that you want to speak to a real person, the Companion may show you helpline numbers or take you to our booking form. These features are automatic and may not recognise every situation.
5.5 Acceptable use
When using the Companion you agree not to:
- use it for anything unlawful, harmful, abusive, harassing or sexually explicit;
- try to make it produce harmful content, reveal its instructions, or behave in ways it was not designed for;
- send automated or excessive requests, overload it, or interfere with the server it runs on;
- share other people’s personal information without their permission.
To keep the Companion available for everyone, we limit how many messages can be sent in a period of time. We may restrict or block access if we reasonably believe these Terms are being broken.
5.6 Availability
The Companion is offered free of charge and may be slow, unavailable, changed or discontinued at any time without notice.
5.7 Conversations are not saved
We do not save Companion conversations. When you close or refresh the page, the conversation is gone and cannot be recovered by you or by us. Please see the Privacy Policy for details.
6. No professional advice
All content on the website, including articles, resources and Companion replies, is for general information and education only. It is not a substitute for professional medical, psychological, educational or legal advice, diagnosis or treatment. Never ignore professional advice or delay seeking it because of something you read on the website or in the Companion.
7. Intellectual property
The website and its content, including text, the CatchyMinds name and logo, graphics, 3D models, animations, design and code, belong to CatchyMinds or are used with permission. You may view and share pages for personal, non-commercial purposes. You may not copy, modify, republish, sell or use our content or branding commercially without our written permission. Reviews shown on the website remain the work of their authors.
8. Other websites and services
The website links to or includes services run by others, such as Google Maps, WhatsApp, our social media pages and the CatchyMinds learning platform at catchyminds.online, which has its own terms. We are not responsible for the content, availability or practices of third-party services, and your use of them is governed by their own terms and privacy policies.
9. Using the website responsibly
You agree not to misuse the website, including by trying to gain unauthorised access to it or to our server, introducing viruses or other harmful code, scraping it with automated tools, pretending to be someone else, or using it in any way that breaks the law or the rights of others.
10. Disclaimer
We work to keep the website accurate and available, but it is provided on an “as is” and “as available” basis. To the extent the law allows, we do not promise that the website or the Companion will be uninterrupted, error-free, secure or suitable for any particular purpose.
11. Limitation of liability
To the fullest extent permitted by the laws of India, CatchyMinds will not be liable for any indirect, incidental or consequential loss, or for any loss arising from your reliance on website content or Companion replies, from the unavailability of the website or the Companion, or from third-party services. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
12. Your responsibility
You agree to compensate CatchyMinds for reasonable losses or costs it suffers because you broke these Terms or misused the website or the Companion.
13. Privacy
Our Privacy Policy explains what information we collect, how we use it and your rights. It forms part of these Terms.
14. Changes to these Terms
We may update these Terms from time to time, for example when we add features or when the law changes. The updated version will be posted on the website with a new effective date. If you keep using the website after a change, you accept the updated Terms.
15. Governing law and jurisdiction
These Terms are governed by the laws of India. Any dispute relating to them, the website or the Companion will be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana.
16. Contact us
If you have questions about these Terms, please contact us:
- catchyminds52@gmail.com
- Phone / WhatsApp
- +91 87123 28363
- Address
- Gunrock Enclave, Mira Home 2, near Ved Vihar, beside Haya School, Jupiter Colony, Secunderabad, Telangana 500015, India