This Privacy Policy explains how CatchyMinds (“CatchyMinds”, “we”, “us” or “our”) collects, uses, shares and protects personal information when you use our website at catchyminds.in and the CatchyMinds Companion, the AI chat assistant on the website. We are responsible for deciding why and how this information is used (under Indian law, we are the data fiduciary).
1. Scope
This policy covers catchyminds.in and the Companion. It does not cover the CatchyMinds learning platform at catchyminds.online, or third-party services such as WhatsApp, Google Maps or social media, which have their own privacy policies.
2. Information we collect
2.1 Information you give us when you book or contact us
When you use the booking form, it prepares a WhatsApp message containing the details you enter, such as your name, phone number, the service you are interested in, a preferred time and your message. If you are booking for a child, it may include your child’s name, age and needs. This message is not stored on our website server; it reaches us only if you send it from WhatsApp. We also receive whatever you share when you call, email or message us.
2.2 Companion conversations
When you chat with the Companion, your messages are sent to our own server, where an AI model running on that server generates a reply. Your messages are not sent to outside AI companies. We do not save Companion conversations: they are not written to any file or database, and they are lost when you close or refresh the page. This also means we cannot retrieve, review or delete a past conversation, because there is nothing stored. Even so, we suggest you avoid sharing details that identify you or others, such as full names, addresses or phone numbers.
2.3 Technical information
Like most websites, our server automatically records basic technical information when you visit, such as your IP address, browser and device type, the pages you request, and the date and time. We use it to keep the website secure, to stop abuse (for example, the Companion uses your IP address briefly to limit how many messages can be sent) and to fix problems.
2.4 Information we do not collect
We do not ask for passwords, payment card or bank details, or government ID numbers on the website. Please do not enter them in the Companion or the booking form.
3. How we use your information
We use personal information only for these purposes:
- to reply to your enquiry, arrange and confirm sessions, and provide the services you ask for;
- to run, secure and improve the website and the Companion, and to prevent misuse;
- to keep reasonable records of our services and to meet our legal obligations.
We do not sell or rent your personal information, use it for advertising, or use your information or Companion conversations to train AI models.
4. Consent
By sending us a booking message or contacting us, you consent to us using the information you share for the purposes above. You can withdraw your consent at any time by contacting us. Withdrawing consent does not affect what we did before, but it may mean we cannot continue a service.
5. Sensitive information
Information about health, mental wellbeing, learning needs or therapy is sensitive. Please share only what is needed to arrange a session; there is no need to describe your situation in detail in a booking message. Information you share with our team in sessions is kept confidential and shared only with the CatchyMinds team members involved in your support, unless you agree otherwise, the law requires it, or there is a serious risk to someone’s safety.
6. Children’s privacy
Many of our services are for children. When a child needs our services, we collect information about the child from the parent or guardian, with their consent. The Companion can be used by teenagers, but it does not save conversations or store anything about the person chatting. If you are a parent or guardian and believe your child has shared personal information with us, please contact us and we will help you review or delete it.
7. Who we share information with
We share personal information only when necessary, and only with:
- CatchyMinds team members who need it to respond to you or provide your service;
- service providers that help us operate, such as our website hosting provider, WhatsApp (Meta) for messages and Google for email. They process information under their own terms and security measures;
- government or law-enforcement authorities when the law requires it, or when needed to protect someone’s safety or our legal rights.
8. Third-party services on our website
- Google Maps: our contact page shows an embedded Google map. When it loads, Google may receive your IP address and set cookies under Google’s privacy policy.
- WhatsApp: booking and chat buttons open WhatsApp, which is governed by WhatsApp’s privacy policy.
- Content delivery services: some parts of the website, such as code libraries or fonts, may load from external networks, which receive your IP address in order to deliver them.
- Links: links to our learning platform, social media or other sites are governed by those sites’ own privacy policies.
9. Cookies and browser storage
We do not use advertising cookies. The website may store small settings in your browser so that it works properly, and third-party services such as Google Maps may set their own cookies. You can block or delete cookies in your browser settings, though some features, such as the map, may not work fully.
10. How long we keep information
- Companion conversations: not kept at all.
- Booking messages and enquiries: kept only as long as needed to arrange and provide your service and maintain reasonable records, and then deleted.
- Technical logs: kept for a short period, normally no longer than 90 days, unless needed to investigate misuse or a security problem.
11. How we protect information
We use reasonable security measures to protect personal information, including encrypted connections to the website (HTTPS), restricted access to our server and accounts, and keeping the Companion from storing conversations at all. No website or online service can be completely secure, so we cannot guarantee absolute security. If a data breach affects you, we will inform you and the relevant authorities as required by law.
12. Where information is stored
Our website and the Companion run on a server provided by our hosting company, and services such as WhatsApp and Google operate worldwide. Your information may therefore be stored or processed outside India, in line with Indian law.
13. Your rights
Subject to applicable Indian law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023 as its provisions come into force, you may:
- ask what personal information we hold about you and how we use it;
- ask us to correct, complete or update it;
- ask us to delete it, where we no longer need to keep it;
- withdraw your consent;
- nominate another person to exercise these rights for you if you die or become unable to;
- raise a complaint with our Grievance Officer and, if you are not satisfied, with the Data Protection Board of India.
To make a request, contact us using the details below. We may ask you to confirm your identity before acting on a request, to protect your information.
14. Grievance Officer
If you have a concern or complaint about how we handle personal information, please contact our Grievance Officer at the email or phone number below, with the subject line “Privacy”. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
- catchyminds52@gmail.com
- Phone / WhatsApp
- +91 87123 28363
- Address
- Gunrock Enclave, Mira Home 2, near Ved Vihar, beside Haya School, Jupiter Colony, Secunderabad, Telangana 500015, India
15. Changes to this policy
We may update this Privacy Policy from time to time, for example if we add new features or the law changes. The updated version will be posted on the website with a new effective date. If a change significantly affects how we use your information, we will make it clear on the website.
16. Contact us
For any questions about this Privacy Policy or your information, email us at catchyminds52@gmail.com, call or WhatsApp +91 87123 28363, or write to us at Gunrock Enclave, Mira Home 2, near Ved Vihar, beside Haya School, Jupiter Colony, Secunderabad, Telangana 500015, India.